Here is a list of Frequently Asked Questions. If your question is not covered here please feel free to email us at Kundalinispirit20@gmail.com
In response to the evolving concern regarding COVID-19, we want to assure you that the health and safety of our employees, customers, and communities is our top priority. We have implemented several safety and sanitation procedures, and we are confident that our products continue to be safe.
Due to these added precautions, your shipment may be delayed by 3-6 business days. If you have any questions, please don’t hesitate to reach out to us by emailing firstname.lastname@example.org. Thank you for being a loyal customer.
Q: WHEN DOES MY ORDER SHIP AND WHEN WILL IT ARRIVE?
A: Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging.
All orders are sent to the manufacturer for dispatch within 48 hours after the order is placed. The manufacturer and shipping company process the orders, which takes an additional 2–4 days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
International delivery usually takes about 15–45 business days. US,UK,CA,NZ,FR, orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 19 days to arrive at their destination but can take longer from time to time. Delivery time ultimately depends on distance traveled, customs, weather, and local delivery standards.
Q: WHAT IF I WANT TO RETURN A PRODUCT THAT I ORDERED?
A: You have 14 days from the day of your product being delivered to notify Kundalini Spirit about returns. If you are not satisfied with your order in any way please contact our sales staff at Kundalinispirit20@gmail.com and we will work with you to either exchange your item for another or issue a full refund depending on the issue you are having.
Q: WHAT IF MY PRODUCT COMES IN DAMAGED?
A: If when you receive your order there is any physical damage to any item, please take a picture of the damage and send it immediately to Kundalinispirit20@gmail.com . We will quickly get a replacement item rushed out to you at no cost. This is rare but we are willing and able to take care of it in the event that this occurs.